SPECIFICATIONS

Shipping Policy Summary:

This summary provides an overview of the Shipping Policy for Solvbao.com:

1. Worldwide Shipping:

• Free standard shipping is provided on orders over $35.
• Standard shipping is available at $4.99 (7-20 days).
• DHL express shipping is available at $39.99 (3-10 days).

2. Address:

• Ensure accurate delivery by providing correct address and contact information.
• Contact service@solvbao.com for order corrections.

3. Packaging:

• Multiple items may be packed in one package to reduce waste.
• Slightly longer processing time for orders with more than 5 items.

4. Restrictions:

• Check and provide specific delivery details to ensure safe delivery.
• Not responsible for failed delivery due to customer negligence.

5. Customs Duties:

• Shipments are delivered duty unpaid; customs duties are customer's responsibility.
• Customers are liable for return shipment costs if refusing a parcel due to import duties.

Additional Information:

• Express Shipping not available for P.O. Boxes/APO/FPO addresses and certain regions.
• Shipping time excludes a 1-5 day processing period.
• Pre-order items may have longer wait times.
• Contact Customer Support within 90 days for shipping issues.

Still Need Help?

• For additional support, contact service@solvbao.com.

This summary is for reference purposes only. For complete details, refer to the full Shipping Policy on Solvbao.com.

Refund Policy Overview:

Eligibility & Potential Fees:

• Returns within 15 days of receiving all items in the order.
• Return package must be mailed out within 14 days from receiving return instruction.
• Items must be unworn, in original condition with packaging, tags, and intact hygiene stickers.
• Items appearing washed or altered are not eligible for a refund.
• Original shipping fee is non-refundable, except for quality issues or order problems.
• Return shipping is not covered unless related to quality or order issues.

How to Start a Return:

• Initiate a return by emailing service@solvbao.com with the reason.
• Detailed return instructions provided within 24 hours.
• Items sent without a return request will not be accepted.

How to Ship the Item(s) Back:

• Contact to initiate a return request and receive detailed return instructions.
• Pack items with original packaging, include a slip with the order number.
• Choose the cheapest shipping method with tracking.
• Inform the company of the tracking number for follow-up.

Refund Process:

• After processing, expect up to 7 days for the refund to be issued.
• The original shipping fee is non-refundable.

Exchanges:

• Contact service@solvbao.com to initiate an exchange request.
• Detailed instructions provided within 24 hours.

Items Not Accepted for Return:

1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
2. Items with broken hygiene seals.
3. Final sale items.
4. Made to order items, custom-made items.

Additional Important Information:

• Expedited shipping time not guaranteed during holidays.
• Do not send the return package to the sender's address; use the provided shipping label address.
• Exclude non-Solvbaoitems from the return package.
• Express shipping fee not refunded due to personal reasons.
• No refund for holiday-related items due to late arrival; buy at least 20 days before the holiday.
• Warehouses worldwide; shipping time not guaranteed.
• Order cancellation not granted once the package is sent from the warehouse.
• Size based on the US size; variations due to different production locations; not an excuse for a free return or refund.

Still Need Help?

• For additional support, contact service@solvbao.com.