Refund Policy

Refund Policy Overview:

Eligibility & Potential Fees:

  • Returns within 15 days of receiving all items in the order.
  • Return package must be mailed out within 14 days from receiving return instruction.
  • Items must be unworn, in original condition with packaging, tags, and intact hygiene stickers.
  • Items appearing washed or altered are not eligible for a refund.
  • Original shipping fee is non-refundable, except for quality issues or order problems.
  • Return shipping is not covered unless related to quality or order issues.

How to Start a Return:

  • Initiate a return by emailing service@solvbao.com with the reason.
  • Detailed return instructions provided within 24 hours.
  • Items sent without a return request will not be accepted.

How to Ship the Item(s) Back:

  • Contact to initiate a return request and receive detailed return instructions.
  • Pack items with original packaging, include a slip with the order number.
  • Choose the cheapest shipping method with tracking.
  • Inform the company of the tracking number for follow-up.

Refund Process:

  • After processing, expect up to 7 days for the refund to be issued.
  • The original shipping fee is non-refundable.

Exchanges:

  • Contact service@solvbao.com to initiate an exchange request.
  • Detailed instructions provided within 24 hours.

Items Not Accepted for Return:

  1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
  2. Items with broken hygiene seals.
  3. Final sale items.
  4. Made to order items, custom-made items.

Additional Important Information:

  • Expedited shipping time not guaranteed during holidays.
  • Do not send the return package to the sender's address; use the provided shipping label address.
  • Exclude non-Solvbaoitems from the return package.
  • Express shipping fee not refunded due to personal reasons.
  • No refund for holiday-related items due to late arrival; buy at least 20 days before the holiday.
  • Warehouses worldwide; shipping time not guaranteed.
  • Order cancellation not granted once the package is sent from the warehouse.
  • Size based on the US size; variations due to different production locations; not an excuse for a free return or refund.

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